General description
We offer refund and/or exchange within the first 30 days of your purchase for all the products we offer. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for refunds and exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging or use a packaging of your choice, however, it is important that the packaging is adequate according to the nature of the product so that it cannot be affected during the transport process.
- To complete your return, we require a receipt or proof of purchase.
Return options
You can choose between the following options:
- Refund of money (only applies to cases of guarantee and withdrawal law): Through reversal of payment through the payment platform on our site: Stripe, fifteen business days after receiving the product in our warehouse. If you have not received your refund, contact us at our email.
- Product change (subject to inventory availability at the time of change). Changes can only be made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product(s) will be delivered in a coupon for a new purchase.
- Coupon to make a new purchase (This coupon is valid for six months from the date of creation).
Shipment
- Please do not return the product to the manufacturer. It must be sent to the following address (6950 W 6th Ave. Apt. 215 Hialeah, FL 33014).
- You will be responsible for paying your own shipping costs to return your item.
- Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it takes for your exchanged product to reach you may vary.
- Please note that we cannot guarantee that we will receive your returned item.
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